Contact support

How to reach a person, and what to expect when you do.

Updated 24 August 2026

Two ways in, both going to the same place:

What to expect

A real person reads it — there is no bot in front of the queue. We are a small team, so a reply is not instant, and we would rather say that than publish a response time we cannot hold to.

Getting a faster answer

  • Say what you were trying to do, not only what went wrong.
  • Include a screenshot where there is anything to see.
  • For account issues, write from the address on the account.
  • For a bug, the list in Report a bug is what we will otherwise have to ask you for.

Open the contact form

Still stuck

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