I cannot sign in
The things worth trying before writing to us — and what to send if none of them work.
- Check you are using the same email address you signed up with. A second address is the most common cause by a distance.
- Update the app. An old build against a newer backend can fail in ways that look like a password problem.
- Check your connection — sign-in needs one, even where the rest of the app has something cached.
- Close the app fully and reopen it.
- As a last resort, reinstall. Your account lives on our side, so trips, Moments and saves come back when you sign in.
Still locked out
Write to info@destinify.com with the email address on the account, your device and OS version, and the exact wording of the error. That last one usually tells us where it broke.